Sprint Makes Good
You may remember that last week I posted a non-food related piece about the saga we were having with Sprint. I am not sure whether it was the result of blogging it or whether they finally got the message from the increasingly irate emails I was sending them, but Sprint finally sorted out our problem. I'd like to thank that person at Sprint for finally dealing with the situation but would suggest that in future they nip these problems in the bud instead of letting them drag on for so long. Here are excerpts from the mail they sent:
"I have reviewed this correspondence and made the following changes to your Sprint account.
I have corrected the spelling of your first name on your Sprint account.
I have credited the following:
- Reconnect from Suspension Fee XXXX
- Shipping charges were already adjusted on XXXX
- Monthly recurring charges of XXXX for two months
- prorate of MRC of XXXX
Total credits are XXXX leaving a credit balance of XXXX
I have suspended service on the Sprint Phone Numbers ending in XXXX and XXXX so they will no longer be billed.
There may be suspicion of fraud here but that is not for Customer Care to determine. You have every right to cancel within 30 days of activation regardless of how the phones ended up on your account, and I am satisfied that you tried to do so. This, of course, is now well past the 30 days; but, because you were migrated to the new Unified Billing Platform on XXXX, there may very well have been a time period when you would have fallen between the cracks. I would give you the benefit of the doubt. If you have any further issues let me know.
Sprint appreciates your business. Have a great day."